1. Who do we collect information about?

• Previous, current and prospective applicants
• Interested applicants from Various online Search engines
• Third parties (Agents, Sub- agents & Referrals)
• Our website users
• Interested applicants from our own Social Media Platforms
• Business contacts

2. When do we collect personal information?

When you apply for admissions via our website
• When you submit a request form for Contact us. (whether you complete that fully or not)
• When you Contact us or message us in our social media platforms
• If you contact us for any other reason
• Whenever you use PSG Study website
• Whenever you send us an email
• If you respond to a customer survey, questionnaire, or marketing campaign
• When you contact us over the phone
• When you enter an organised events, fairs

3. What information does PSG Study collect?

Personal data refers to any kind of personal information about an individual that can help them be identified. We may require to collect, use and store various forms of information about you that we have listed below.
This information is strictly used for the purposes of: university admissions, English language centre admissions, guidance and consultation
Visa applications. This information will only be available to: your PSG Study consultants, the governmental agencies responsible for visa applications, and university admission and English language centre admission teams of the universities or the English language centres applied to.
Identity Data: includes student’s name, student’s surname, name and surname of parent/s or guardians, student’s date of birth, student’s gender, student’s passport details, parent or guardian’s passport details if necessary, student’s visa details and CAS number, UCAS number if necessary, school/university transcripts, letter of purpose, letter of recommendation, portfolio, CV
Contact Data: includes student’s billing address, parent’s billing address, email address, telephone number, mobile phone number
Information relating to your education and employment history, the high school(s), sixth form college(s) and other colleges or universities you have attended and places where you have worked, the courses you have completed, dates of study and examination results.
Financial Data: includes student and/or parent’s bank statements to verify income and revenue, payment card details for university fees payment
Transaction Data: includes details about payments to the university or English language centres for the requested course/s.
Technical Data: includes internet protocol (IP) address, browser type and version, tie zone setting and location, browser, operating system, platform, devices
Usage Data: includes information on how you use our services
Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences
We also collect and use aggregated Demographic Data which includes aggregate/collective information on customer demographics. It is used to calculate the percentage of users accessing our website, pages or services with common characteristics such as region, gender and income. This is purely to improve the quality and accessibility of our services and to help us understand our customer demographics.
PSG Study also needs to collect and process personal special categories of data’ under the GDPR including:
personal data such as information on any disabilities gender preference or learning difficulties, any criminal convictions, and biometric data.

4. How do we collect your information?

Directly from you or from someone else on your behalf
• From Referrals, Partners, and Agents
• From other third parties (social media platforms)
• Through customer surveys and responses to various marketing campaigns
• Through publicly available sources such as internet search engines and social media sites
• From other third parties who provide a service in relation to your admissions. for example from your previous or current school, sixth form college, university or employers who may provide a reference about you or who may sponsor your studies
• From inbound and outbound phone calls
• From inbound and outbound emails

5. What are the proposes for which your data are collected and used?

We collect and process your information to process and apply on your behalf to partner universities and English language centres of PSG Study, assess your suitability to attend one of our partners courses, and communicate with you about decisions on your application and about preparing for and making it to the partner
We may process your personal information for a number of different purposes.
• To conduct any future survey or analysis
• General administration purposes
• Prevention and detection of and investigating and prosecuting fraud
• Management of complaints (including communicating with you and resolving any complaints that you might have)
• Complying with our legal or regulatory obligations
• Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers)
• Monitoring applications, reviewing, assessing, tailoring, and improving our products and services and similar products and services offered by Simply Business
• Ensuring that content from our site is presented in the most effective manner for you and for your device
• Allowing you to participate in interactive features of our services, when you choose to do so
• Managing our business operations such as maintaining accounting records, analysis of financial results, internal audit requirements, and receiving professional advice (e.g. tax or legal advice)
• Provide marketing information to you (including information and marketing campaigns about our other services), in accordance with any preferences you have expressed
• Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems
Ad-hoc communications and fulfilment of thank you notes, gifts, and
other vouchers

6. Who do we share your information with?

We may disclose personal information to a third party, but only where it is required by law, where it is otherwise allowed under the UK General Data Protection Regulation (UK GDPR), or where we have obtained your consent to do so. We may disclose information when necessary to prevent risk of harm to an individual
We could share your information internally with all other departments in PSG Study as part of completing of application.
We could share your personal information with the universities and English language Centers regards the application status and with other departments which related to the accommodation.
PSG Study may disclose certain personal information to external organisations and departments . These could include:
• Universities and Colleges Admissions Service
• The English Language Centres
• Government departments related to our work (Home Office, include UK Visas and Immigration,Department of Education, Foreign and Commonwealth Office, Department of Health )
• Office for Students
• Auditors
• Higher Education Statistics Agency
• Office for Fair Access
• Office of the Independent Adjudicator
• Student Loans Company
• Sponsors of students
• Law enforcement agencies and police
• Any external learning providers or training placements

7. How long do we keep personal information for?

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal, statutory, and regulatory obligations. 

8. How we protect your information?

We use a wide range of organisational and technical security measures to protect your information. This includes regular and thorough staff training about data security and data rights.
Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and to use a password that is appropriate (i.e. a mixture of upper and lower case letters, and characters, which isn’t used on other sites and isn’t easily guessed).

9. Your rights?

Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out in section 12.
Please note:
in some cases we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make, and if we can’t comply with your request we will tell you why
Your rights include:
The right to object to marketing: You can require us to stop sending you marketing messages at any time. To STOP receiving all marketing communications from us please email at info@psgstudy.com
The right to access your personal information: You are entitled to a copy of the personal information we hold about you or to require us to complete an incomplete data or change incorrect data.
The right to withdraw your consent at any time, where we have requested and obtained your consent
If you have any enquires about these rights, please contact us (email)
dataprotection@psgstudy.com
The right to lodge a complaint with the ICO: We would hope that you will always raise any issues with us first or contact us, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO).

10. Change to our policy?

We may amend this Policy from time to time. If we make a change to the policy, the revised version will be posted on our website, PSG Study on this website reserves the right to alter this Privacy Policy at any time and for any reason. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.

This Privacy policy was last updated on 5th Dec 2022.